Each employee within the PCS shall always be customer- focused and committed to quality excellence. This is a personal responsibility, a mind-set, which is necessary in order to reach customer satisfaction, Leaders shall always act as ambassadors for a culture that focuses on customer needs. Each employee within the PCS is expected to actively contribute to the achievement of quality excellence. To continuously manage this, everyone needs to be open to change, have a holistic view of the PCS operations, base actions on facts and apply a long-term perspective. Suppliers and business partners within our sphere of influence should be committed to adopting the principles set forth in this policy.
Customer needs shall guide our ways of working. Quality excellence shall be achieved by describing, working according to and continuously improving our processes. So every individual of PCS understanding how he/ she can contribute to customer satisfaction and quality improvement. Transfer of knowledge and best practices shall be actively pursued across the PCS to encourage a culture where we learnfrom each other. In business activities, corporate ethics and compliance come first for fair and transparent business practices, which are enforced through internal control in the corporate governance.